FAQ
Is the first session really free?
Yes. Every new athlete gets one free small-group session. No card is needed until you choose a membership.
How big are the groups?
Small groups are capped at 7 athletes so everyone gets reps and coaching.
How do I know which program is right?
Use the program finder (age or grade plus experience). A coach confirms placement at the free session and can move your athlete if needed.
Can I cancel or reschedule a session?
Yes, in the app. Cancelling up to 12 hours before the session is free; later cancellations count as a used session.
What if a session is full?
Join the waitlist. If a spot opens we'll send a push notification or text, and you'll have 30 minutes to claim it.
Do I need to sign a waiver?
Yes, once per athlete per year, signed online during registration. Bookings pause if a waiver expires.
Can parents work out while their kids train?
Yes. The facility has a private gym with agility and mobility space. Ask about Sports Performance (E3SP) memberships.
How do I cancel or pause a membership?
In Account › Billing. You will see the notice period and your last session date before you confirm (policy to be confirmed).